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Frequently Asked Questions
WHAT ARE YOUR FEES?
A new service request requires a ¥20,000 initial service fee. This fee covers the initial call up to the first hour of working together.
WHAT IF I NEED MORE TIME BEYOND THE FIRST HOUR?
During the initial call we’ll get a better understanding of your goals and needs, as well as how your technology is currently configured. If for any reason more time is required beyond the first hour, we’ll provide an estimate during the initial call for your review and approval. We always get approvals in advance, so our customers never have surprise charges.
DO YOU MAKE HOUSE CALLS OR OFFICE VISITS?
This is a really important question, because it’s where we see customers, especially business owners, make one of the most costly mistakes. In fact, it’s so important we wrote an article going into more detail on our answer.
The short answer is yes, we make house calls and office visits for specific kinds of work, including:
WiFi and other network installations
House calls and office visits are provided on a per diem rate plus travel expense. If you would like to discuss your needs, please contact us using this form.
Traditional services, including hour-by-hour house calls and office visits for problem solving are a major waste of time and money. They often expose you, your family and your business to significant risks and dangers that most consultants aren’t insured for and usually don’t disclose.
Tech Concierge can resolve any problem better with our non-traditional service approach.
DO YOU ALSO PROVIDE ONGOING SERVICE PLANS?
Yes, we provide regular, ongoing service to both businesses and households.